Spare Parts
Spare Parts Orders – Fast, Simple and Efficient
Order spare parts conveniently via our online shop
For spare parts orders, we recommend using our online shop as the preferred ordering method.
Your benefits at a glance:
✔ Fastest processing of your order
✔ Direct display of current availability
✔ Shorter processing and delivery times
✔ Continuously expanding product range
Orders placed via our online shop can usually be processed so that they are handed over to the parcel service on the next working day.
Thanks to the direct availability display and immediate payment option, unnecessary waiting times are avoided. This enables particularly efficient and fast order processing.
Spare Parts Requests – Please Use the Contact Form
In the spare parts area, there are numerous models, series, variants and individual configurations. To enable us to process your request quickly and correctly, we recommend using our contact form.
Please provide the following information whenever possible:
· Photos of the required component
· Information about the aircraft (model, series, …)
· Serial number, support contract number or customer number
· Existing part numbers
Your benefit:
✔ Complete information from the outset
✔ Fewer follow-up questions
✔ Faster processing of your request
✔ Lower risk of incorrect orders and complaints
This helps us save time together and ensures the fastest possible processing.
Personal Advice if You Have Questions
Our telephone service is available when you need assistance selecting the correct spare part.
Telephone availability:
Monday to Friday
09:30 – 12:00 13:00 – 14:00
Outside these hours, you are welcome to leave us a message on the answering machine. Calls are not forwarded via the switchboard.
Important Notes on Ordering
Orders can only be accepted in written form!
– Please submit your order via the contact form or by e-mail to Ersatzteile@dg-aviation.de.
– Please do not use the personal e-mail addresses of our advisors for this purpose, as this will increase processing times.
– Unfortunately, telephone orders cannot be accepted.
– Please refrain from telephone requests regarding the status of your order, as these create additional effort and increase overall processing times. Contacting several colleagues about the same matter also does not result in faster processing; instead, it ties up additional resources and may further delay the process. We will inform you automatically as soon as the status of your order changes. Thank you for your understanding.
Shipping and Shipment Tracking
After your order has been shipped, you will automatically receive a shipment tracking number from DHL by mail. Please also check your spam folder if necessary.
We kindly ask for your understanding that we cannot provide any shipping information beyond what is shown by DHL in the shipment tracking system. We have no influence on the delivery speed of the shipping service provider.
If you require a particularly urgent delivery, please inform us when placing your order. We will be happy to ship via DHL Express.
Our Goal: Faster Service for You
By consistently using our online shop and submitting complete requests, we can process orders and spare parts requests much more efficiently.
Our tip: For spare parts requests, first check availability in our online shop. In many cases, you will already find the right solution there – quickly and easily.
