Service Contract

All aircrafts which are serviced but not manufactured by DG Aviation need to sign a Service Contract. You may only access our supply of services for the aircrafts listed below after concluding a Service Contract.

Please ask Mrs Rodrigues for contract form: rodrigues@dg-aviation.de.

Do you have a service contract and would like to receive information directly by email in future? Then fill out the form here and we will keep you informed about important topics relating to your aircraft.

RECEIVE INFORMATION

Which aircrafts need a Service Contract?

Type	DG-100	DG-200	DG-300	DG-400	DG-500	DG-600	DG-800	DG-1000
s/n	all	all	all**	all	all**	all	1 – 84	–

Type	LS1	LS3	LS4	LS6	LS7	LS8	LS9	LS10
s/n	all	all	all	all	all	up to 8497	all	–

**Exceptions – aircraft sold by DG Flugzeugbau:

DG-300 S/N: 469,470,472,473,476,477,478-482,484-486,492,497

DG-500 S/N: 161,162,165-176,178-193,196-204,206,209,211,213-221,223,225,228-230,232,234-247

Subgroups of an aircraft type are included in each case. “LS1” means LS1-a to f and “DG-100” also includes DG-101, DG-100 Club etc.

Service Contract Benefits

There are two choosable options for the Service Contract. The “Basic” contract and the “Full” contract. You will find an overview of the individual services in the following table.

Benefits	“Basic”	“Full”
Assured type support and continued airworthiness	X	X
Technical support	X	X
Spare parts support (as long as technically possible)	X	X
Free of charge TN and AD documents	X	X
Free necessary construction plans and drawings	X	X
Cover sheet for the maintenance manual	X	X
Free electronic manuals		X
50% discount on inspection programs to increase aircraft lifetime		X
10% discount on labour cost ordered from DG Aviation within the scope of maintenance work up to the amount of the valid contract	X	X
Discount for owners with several aircraft, from the 2nd aircraft onwards		X

If you have concluded a “Full” contract and would like to have a “Basic” contract from now on, please inform us informally by the end of the calendar year. The reduced contract will then apply from the beginning of the following year.

Customers who order a new glider from us will also receive the support of their old DG and LS gliders in their possession free of charge as an additional “after-sales service”!

Cost

Full contract

The fee for the full contract applies to each current calendar year – irrespective of the date of conclusion of the contract. All prices in parentheses include 19% VAT, where required by law.

For new contracts the first year costs € 490.00 net (€ 583.10) in each subsequent year € 245.00 net (€ 291.55) – in each case per aircraft.

In the case of a proven purchase of a used aircraft and the conclusion of a support contract in the same year, the reduced amount of 245.00 € net applies.

For owners with several aircraft, the second and each subsequent aircraft costs a flatrate of 345.00 € net (410.55 €) and in each subsequent year 150.00 € net (178.50 €) – in each case per aircraft.

Basic contract

The fee for the Basic contract applies for each current calendar year – irrespective of the date of conclusion of the contract. All prices in parentheses include 19% VAT, where required by law.

For new contracts, the price of the Basic version is € 490.00 net once (this includes the manuals) and € 180.00 net in each subsequent year – in each case per aircraft.

For contracts which are continued as a Basic contract by the previous owner for 180,00 € net, no manuals are included.

In case of proven purchase of a used aircraft and conclusion of a support contract in the same year, the reduced amount of 180.00 € net (214.20 €) per calendar year and aircraft applies.

FAQ

What do I have to do to conclude a Support Contract?

After receiving the contract form, please download and fill it out, preferably with a text program. If you fill it out by hand, please enter the email address very carefully!

Sign the contract and send it to us.

What happens next?

You will receive an email confirmation and, depending on the option you chose, the new maintenance manual or individual cover sheets.

I fly an aircraft built by you, but I bought it second-hand. Do I have to sign a Service Contract?

No. All aircraft built by DG Flugzeugbau GmbH after 1996 are covered by a lifetime after-sales service. You acquired this service when you bought your used aircraft. Of course, this also applies to customers who own a glider built by us and wish to sell it. Their buyer does not need a service contract either.

We are a club and operate several aircrafts concerned. Does each one need a contract or do we only pay the sum once?

Each individual aircraft needs its own Service Contract. But from the second aircraft onwards, an owner with several aircraft pays less!

What happens to my service contract when I sell my aircraft?

The contract ends by the end of the year. In this case, please provide a proof of sale.

You write something about a discount for maintenance/service work. What do you mean by that?

If you bring us one of the aircraft concerned for annual inspection, repair or other modification, you will receive a discount on the cost of the work, which can be up to the amount of the service contract for the year. Please ask our Service Department.

What actually is type support?

Anybody who designs, builds and sells an aircraft and wants to produce a series of the model has to apply for approval. With the issuing of an approval he will receive engineering specifications. His name will be registered as type certificate holder. If for any reason (bankruptcy, abandoning the business, etc.) he drops out, this does not indicate that all aircraft of the series are grounded. Many aircraft are flying in small batch series without having a TC holder. If an accident occurs which is due to a structural failing, a Technical Note will be issued. In this case, without having a TC holder appointed, all aircraft have to stay on the ground.

The EASA has defined the TC holder’s responsibilities in a comprehensive system of rules. You will find them on the EASA homepage when looking for EU-VO 1702, part 21. The extent of type servicing is defined by a sort of “sovereign act”.

The TC holder’s first responsibility is “to be present”. He is the contact person for all questions regarding safety of the particular model. He is responsible for the series, not for a particular aircraft. That is the responsibility of an approved maintenance organisation.

Furthermore the EASA determines which requirements the TC holder has to meet. He has to have at least three autonomous engineers. He has to be certified based on regular audits (that comes along with fees). He also has to provide quality management.

The TC holder is a pilots’ natural contact person in all technical matters.

Worldwide, the TC holder is the contact person for maintenance organisations, which may call him for extensive assistance with difficult repairs, e.g. particular repair instructions, charts, structural designs etc.

Last but not least the TC holder is responsible for keeping up the construction safety. In case of an accident due to structural failure it is mandatory to report this subject to the authorities (EASA and worldwide). TheTC holder will have to comment on the matter, to verify if an operating error or a fault in construction caused the failure. In case of construction error, he will have to work on a solution which prevents the occurrence of a similar accident with another aircraft of the model range. The conclusion will be a Technical Note and an Airworthiness Directive (AD).

The TC holder is also responsible for the compilation, administration and distribution of aircraft manuals. The compilation is part of the approval process, but the consecutive data administration is not less important; new perceptions and implications to ensure safe air traffic have to be passed on to pilots.

As you can see from the information given above, the TC holder’s duties are enormous and therefore cost-intensive!